Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Haringey
As a trusted local florist, Flower Delivery Haringey is dedicated to providing each customer with the freshest, most beautiful blooms available. We proudly serve households and local businesses throughout Haringey, and it’s our commitment that every bouquet arrives fresh and vibrant. If your flowers do not meet our high standards, please rest assured that we will promptly address any issues.
Damaged-On-Arrival Policy
Occasionally, despite our best packing and delivery efforts, flowers can sustain damage during transit. If your order arrives with damaged or wilted blooms, please inspect your bouquet upon receipt and contact us on the same day of delivery. Please include a clear photo of the damaged flowers along with your order details. This will help us swiftly assess the situation and provide the right solution.
Freshness Window Guarantee
We guarantee the freshness of our flowers for at least five days from the day of delivery, provided they are cared for as recommended. If your flowers wilt, fade, or show signs of poor condition within this period despite following our care instructions, you are eligible for a replacement bouquet or a refund. Our generous freshness window is just one way we ensure a consistently excellent experience for all Haringey customers, whether you're sending flowers to a loved one or decorating your workplace.
Refund & Replacement Options
Your satisfaction is our top priority. If your order does not meet our freshness guarantee or arrives damaged, you may choose between the following options:
- Full or partial refund: Based on the extent of the issue, we will offer an appropriate refund to your payment method.
- Replacement bouquet: We can arrange for a fresh bouquet to be delivered at the earliest convenient time, free of charge.
Please notify us within 48 hours of receiving your flowers if you wish to request a refund or replacement. This allows us to address your concerns promptly and ensure you enjoy our best service.
How to Make a Complaint
If you have a complaint about your order, our service, or the overall experience with Flower Delivery Haringey, we encourage you to get in touch with our customer care team. Please provide your order number and a brief description of your concern so we can investigate thoroughly. Our team will review your feedback and get back to you within one working day with a resolution or update.
Trusted Local Florist in Haringey
Flower Delivery Haringey has built a strong reputation amongst local households and businesses for delivering fresh, high-quality blooms paired with attentive customer service. If there’s anything we can do to improve your experience, please let us know—your satisfaction ensures we remain Haringey’s favourite florist. Thank you for choosing us to brighten up your home or business!
